Headliner Kits & sewn panel headliners:
If the headliner kit has defective material, WLS Headliners will exchange the kit at no cost to the customer, or will refund the purchase amount (less shipping). If the headliner kit is damaged by the shipper (USPS, UPS), WLS Headliners is not responsible for damage by the shipper (ups, usps). In the case of the customer choosing the wrong color, WLS will exchange the headliner after the customer ships the package back to the us. There will be a 20% restock fee on returned headliners for the wrong color, or for any other reason other than defective goods. It is wise to read the description of the item carefully so you will know what type of items and materials you are purchasing. WLS Headliners reserves the right to review order information and customer concern, and make a timely decision on the course of action. It is the customers responsibility to ship any product back to WLS Headliners in all cases; unless otherwise stated.
For All other products:
WLS Headliners will work with the customer to resolve any issues that may arise concerning any product ordered from our website, but due to the nature of some of our products, (specialty products which materials and labor are involved - such as antique car headliners, some of the seat covers) we reserve the right to charge a restocking fee (10 to 30%) if we believe it is fair and appropriate. We want to keep our customers coming back for their auto interior needs. Half our business is repeat customers.
This Applies To All Products:
In the case that a customer receives an item and decides they would like to return it for some reason; and the item is not defective nor any problem other than it is not needed or the customer has changed their, there will be a 30% restock fee for that item.
Shipping fees are nonrefundable. In the case of returning an item, it will be the responsibility of the buyer to return the product to WLS Headliners unless otherwise stated.
No refunds issued after 60 days.
Customer Service: 912 375 5292
Email Contact: wlsheadliners_at_gmail.com